PITA PAN is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:
PITA PAN is the controller and responsible for your personal data (collectively referred to as PITA PAN, “we”, “us” or “our” in this Privacy Notice).
We collect personal data about you when you:
The personal data collected in the above manner may include your:
We may receive information about you from other sources (such as online table and event reservation providers), which we will add to the information we already hold about you in order to help us improve how we provide our products and services to you.
We may ask you to provide special category personal data, for example to understand any allergen information so that we can cater appropriately for you / to allow us to facilitate appropriate access to any premises where we are operating, or where you are applying for a role with us.
We will only collect your special category personal data with your explicit consent. If we request such information, we will explain why we are requesting it and how we intend to use it.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We collect information about you so that we can:
We would like to send you information by email about our products and services, competitions or prize draws and special offers which may be of interest to you.
If you provide us with consent, we do not share your details with any third parties.
We will only send you marketing messages when you click to subscribe on our website or tick the relevant consent box when you provide us with your personal data. If you have consented to such receive marketing from us, you can opt out at any time by using the unsubscribe function on each of our emails or by contacting us directly through the “Contact Us” section of this website.
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe) By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).
To protect your information we have policies and procedures in place to make sure that only authorized personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
In additional to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
To protect your information we have policies and procedures in place to make sure that only authorized personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
In additional to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
We shall only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.
At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
You have the right to request that we stop contacting you with direct marketing.
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above.
Meals / Orders once purchased cannot be cancelled or refunded at any circumstances.
All requests to reschedule your meals will be accepted only if they are informed to us prior to the closing of the re-scheduled day cut-off time, and also depends on the meal availability.
We do not allow conversion of meals or meals plans.
In the unlikely event that your order is delivered late, or the food that has been delivered is flagged for quality issues by majority of our customers, you will be compensated with a complimentary meal from us, but no refunds!
If you cannot avail meals from your existing order due to reasons such as relocation, long vacation, health issues etc., you can change the delivery address and get your order delivered to your new address (given we are serviceable at your new location).Unfortunately, we will not be able to refund the money.
If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.
This Privacy Notice was last updated on 22nd, November 2019.